Player Privacy Policy

This Privacy Policy explains how Voodoo collects, uses, stores, and protects the personal information you provide when you create an account, place wagers, make deposits, or otherwise interact with our online casino. We take your privacy seriously and describe the types of data we gather, why we use it, and the choices available to you in Canada.

Types of Data We Collect

We collect information necessary to operate your account and deliver our services. This includes personal data, technical data and transactional data listed below.

Personal Data

Personal data includes your name, date of birth, email address, telephone number, residential address, identity documents submitted for verification, and payment details when you make deposits or withdrawals. We use this information to verify your identity, prevent fraud, and comply with applicable policies.

Technical Data

Technical data covers information about the device and browser you use, IP address, device identifiers, operating system, screen size, and connection quality. We also collect usage information such as pages visited, games played, session length and error logs to maintain and improve our service.

Transactional Data

Transactional data includes account activity, deposits, withdrawals, bet history, bonuses claimed, and currency preferences (for example CA$). This data helps us process payments, handle disputes, and detect unusual activity.

How We Use Your Information

We use your information to set up and manage your account, process transactions, verify identity, provide customer support, detect and prevent fraud, and fulfil legal obligations. We may also use aggregated or anonymized data for analytics to improve site performance and user experience.

Data Protection Practices

We protect data through industry-standard technical measures such as encryption in transit, access controls, and secure hosting. Access to personal information is limited to authorised personnel and third parties who need it to provide services on our behalf. We maintain administrative safeguards to help prevent unauthorised access, disclosure, or misuse.

Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies to make the site work, remember your preferences, and measure site performance. You can manage cookie preferences through your browser, however blocking certain cookies may affect core functionality like login and payments.

Information Sharing and Third Parties

We may share personal information with service providers that process payments, verify identity, support customer service, or provide analytics. We require these providers to protect data and use it only for authorised purposes. We may also disclose information where required by law or to protect our rights and the safety of users.

User Rights

Canadian users may request access to the personal information we hold, ask for corrections, and request deletion where applicable. We will respond to verifiable requests in accordance with applicable laws. Some requests may be limited if we are required to retain information for legal or compliance reasons.

Access, Correction and Deletion

To access, update or delete your information, log into your account and use the account settings where available or contact our privacy team. We may ask for proof of identity before processing sensitive requests to protect your account and personal data.

Policy Updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to make a privacy request, contact us at [email protected].