Voodoo Casino Terms of Use

This page sets out the terms and conditions that govern your use of Voodoo. It explains our relationship with users in Canada, the rules that apply when you open and operate an account, and the basic procedures we follow for deposits, withdrawals and promotions. By using our site you agree to these terms and any additional rules posted in relation to specific offers or services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Only one account is permitted per person, household and payment method unless we agree otherwise. You must provide accurate personal information and update it if details change. We may limit, suspend or close accounts that appear fraudulent, are linked to bonus abuse, or breach these terms.

Verification

We require identification and supporting documents to verify identity, address and payment ownership. Verification may be requested at registration, before large withdrawals, or where flagged by our risk checks. Accounts may be restricted until verification is complete.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and not be prohibited from gambling by local law. You must be located in a jurisdiction where access to our site is permitted. We do not accept players who are on self-exclusion lists, are excluded by a gambling authority, or who are otherwise barred from using our services.

Acceptable platform use

Users must not use the site for any illegal purpose, attempt to bypass geo-restrictions with VPNs, or exploit system errors. Collusion, use of bots, money laundering, or any activity intended to manipulate game outcomes or promotional mechanics is strictly prohibited. We monitor account activity and may take action where use is suspicious.

General bonus and promotion rules

Promotions are subject to specific terms, including eligibility, wagering requirements, game contribution rates, maximum bet limits while wagering, and expiry. Only one promotion may apply where rules state so. Bonus terms are available with each offer and must be accepted at the time of participation. Bonus abuse may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players, including Interac, Visa Debit, e-wallets and selected cryptocurrencies. Minimums, maximums and processing times are shown in the cashier and vary by method. Withdrawals may require identity verification and are subject to our anti-fraud checks. We process requests promptly, but third-party and banking delays can affect timing.

Dispute resolution

If you have a complaint, please contact our support team in the first instance. We aim to resolve disputes quickly and fairly. If an issue cannot be resolved with support, you may escalate it for further review. For initial contact use [email protected]. We will record and respond to complaints in accordance with our internal procedures.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be posted on the site and where practical notified to account holders. Continued use of the site after changes are posted means you accept the updated terms. If you do not agree with a change you should stop using the service and contact support.