Responsible Gambling at Voodoo Casino

At Voodoo we take responsible gambling seriously. We want players to enjoy their time with us while staying in control. This page explains how we protect players, the tools available to limit play, signs that gambling may be becoming a problem, and where to find help in Canada.

Our player protection principles

We focus on safety, transparency and prevention. We promote informed choices by making account controls available, monitoring activity for signs of harm, and intervening where appropriate. Our staff are trained to respond to concerns and to direct players to support services when needed.

Activity-control tools

We offer a set of practical tools you can use at any time to manage your play. These are available in your account under Responsible Gambling and can be adjusted through your profile or by contacting support.

Deposit limits

Set daily, weekly and monthly deposit limits to manage how much you add to your account. Limits can be lowered immediately; increases are subject to a waiting period to prevent impulsive changes.

Loss limits

Loss limits let you set the maximum amount you can lose over a chosen period. This helps keep spending predictable and stops losses from escalating.

Time limits and session reminders

Enable session time reminders and reality checks that show elapsed time and money spent. Session limits are useful for keeping play within planned timeframes.

Temporary account breaks and self-exclusion

You can request a temporary time-out from play for a specified period, or choose long-term self-exclusion. During self-exclusion your account will be closed for the agreed period and new registrations with the same details will be blocked where possible.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, borrowing money to play, neglecting responsibilities, or feeling anxious about gambling. If you notice these signs in yourself or someone you care about, consider using the control tools or seeking outside help.

Practical tips to stay in control

Decide on a clear budget before you play and stick to it. Use deposit and loss limits, set time reminders, avoid gambling when stressed or impaired, and do not mix gambling with alcohol or drugs. Keep leisure spending separate from essential bills and consider self-exclusion if gambling becomes difficult to manage.

Professional help and support organisations

If you need support, contact local or national services for guidance and counselling. Recognized resources in Canada include the Responsible Gambling Council, provincial helplines such as ConnexOntario, the Centre for Addiction and Mental Health (CAMH), and Gamblers Anonymous. If you are in immediate crisis, contact local emergency services or your primary health provider.

If you want help setting limits or placing a self-exclusion request on your account, contact our support team at [email protected] and we will assist you promptly and confidentially.