Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the Voodoo online casino platform and our relationship with you as a player in Canada. They explain account responsibilities, eligibility, acceptable platform use, general rules for bonuses and promotions, how deposits and withdrawals are handled, and how disputes and updates are managed. By registering an account or using the site we expect you to read and follow these terms.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, or legal identity. Do not share login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we detect duplicate accounts, fraud, chargebacks, or other abusive behaviour.
Verification and limits
We require identity verification to comply with anti-money laundering and safety checks. You may be asked to provide photo ID, proof of address, and documentation to verify payment methods. Verification is normally completed as quickly as practical and must be finished before certain withdrawals are processed. You can set deposit and play limits in your account; requests to reduce limits take effect promptly and increases may be subject to a cooling period.
Eligibility requirements
To use the platform you must be of legal gambling age in your province or territory and legally permitted to gamble where you reside. You agree not to use the site if you are self-excluded, under a gambling restriction, or located in a jurisdiction where access is blocked. We may require proof of age and residency at any time.
Acceptable platform use
Use the platform only for lawful, personal entertainment. Do not use automation, bots, collusion, or any methods intended to manipulate games or promotions. Accessing the site via VPNs to bypass geographic restrictions is prohibited. Any behaviour that compromises fair play or the security of other users may result in account restrictions and confiscation of funds associated with the activity.
General bonus and promotion rules
Promotions are subject to specific terms that run alongside these conditions. Bonuses and free spins are optional, limited to one per person unless stated otherwise, and may carry wagering requirements, game contribution rules, maximum bet limits during playthrough, and expiry periods. Abuse of bonus terms, including patterns of wagering that attempt to circumvent rules, may lead to bonus cancellation and account review.
Deposits and withdrawals
Available payment methods, minimum deposits, and withdrawal options are listed in the cashier. We process payments in accordance with our verification procedures. Withdrawal requests may be subject to checks and internal processing before funds are released. We reserve the right to apply limits, delay payments for verification, or pay large wins in instalments where necessary. Any fees charged by banks or intermediaries are the responsibility of the player.
Dispute resolution
If you have a complaint, contact customer support through the help channels in your account. We aim to resolve most issues informally and quickly. If a resolution cannot be reached, disputes will be handled in accordance with these terms and applicable law. Decisions that affect account status or payouts may be reviewed, and you will be informed of the outcome.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the platform after updates constitutes acceptance of the revised terms. If you do not agree with a change you should stop using the service and close your account.