Reach out to us
Need help? Our support team is ready to assist with account questions, KYC and verification, deposits and withdrawals, technical issues, or general feedback. Reach out via live chat for quick answers, or email and phone for account-related requests that may need documentation. We aim to respond promptly and guide you through uploads, payment checks and troubleshooting. Canadian players can expect secure handling of personal data and clear next steps from our support staff.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat: immediate; email reply under 24 hours) |
| General enquiries | [email protected] (typical reply 1-2 business days) |
| Affiliate enquiries | [email protected] (partner team replies within 48 hours) |
| Phone | +1 416 582 7491 |
| Working hours | Customer support: 24/7; General enquiries: Mon-Fri, 09:00-18:00; Affiliate enquiries: Mon-Fri, 09:00-17:00 |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include your full name, account ID and current contact details. Providing this information up front helps us process requests faster and avoids unnecessary follow-ups or delays.
Submit your enquiry
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;outline:none;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required placeholder="Write your message" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;outline:none;"></textarea><button type="submit" style="padding:10px 14px;background:#1a73e8;color:#fff;border:0;border-radius:6px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond quickly to all support requests. Most inquiries are answered within one business day. For account checks, security reviews, or payments, some cases can take longer as they require additional verification or escalation. If more time is needed we’ll keep you updated with expected timelines and next steps.
Feedback
Help us improve Voodoo by sharing your feedback, suggestions or ideas. We review every message carefully and use your input to refine site features, promotions and customer support. Tell us what works, what doesn’t, or what you’d like to see next. Your feedback helps shape a better and more usable experience for all Canadian players.